Last updated: September 4, 2026
Plain-language summary: We make custom and small-batch products. Customers must have the right to use submitted designs, final suitability remains the customer’s responsibility, and custom work can have normal manufacturing tolerances.
1. Quotes, estimates and orders
Automated website pricing is an estimate only. A quote becomes the confirmed price only after CKG² Industries reviews the job and issues a final quote or invoice. Unless otherwise stated, a quote may be revised if the requested scope, quantity, material, finish, shipping requirements, supplied file, or other material order details change.
A customer accepts an order by accepting the final quote, paying when payment is required, or otherwise authorizing CKG² Industries to begin work. Any government-imposed taxes that CKG² Industries is legally required to collect will be shown separately when applicable.
2. Customer-supplied designs and intellectual property
By uploading or supplying a file, image, drawing, model, logo, text, or other content, the customer confirms that they own it or have sufficient permission, licence, or authority for CKG² Industries to use it to manufacture the requested order. The customer is responsible for checking the applicable licence and any restrictions on commercial or third-party manufacturing.
CKG² Industries does not claim ownership of customer-supplied design files merely because they are submitted for manufacturing. We may decline work where ownership, permission, legality, safety, or intended use is unclear.
3. Custom manufacturing and 3D-printing tolerances
3D printing is a layered manufacturing process. Minor variation in dimensions, colour, layer appearance, seam location, surface finish, support marks, texture, or other cosmetic characteristics can occur. Exact tolerances depend on geometry, material, orientation, process settings, and part size. A cosmetic or dimensional variation within a reasonable manufacturing range is not automatically a defect.
If a specific dimension, fit, tolerance, finish, colour match, or performance requirement is critical, tell us before approving the quote so it can be reviewed and documented.
4. Intended use and safety
Unless CKG² Industries expressly agrees otherwise in writing, products and custom prints are not certified or represented for medical, life-safety, structural, load-bearing, food-contact, electrical-safety, pressure-containing, aviation, or other regulated or safety-critical use. The customer is responsible for determining whether the product is suitable for its intended application and for carrying out any testing, inspection, approvals, or professional review appropriate to that use.
5. Production timing
Quoted production or delivery dates are estimates unless expressly identified as guaranteed. Production may be affected by file issues, design changes, material availability, equipment downtime, reprints, shipping carriers, weather, or other circumstances outside reasonable control. If a required date matters, it should be stated before the order is accepted.
6. Cancellations, returns and manufacturing errors
Custom, personalized, or made-to-order products may have limited cancellation or return options once production has begun because they are manufactured specifically for the customer. If CKG² Industries makes the wrong item, materially departs from the approved specification, or supplies a defective product, contact us promptly so we can assess a repair, reprint, replacement, or other appropriate remedy.
Nothing in these Terms limits a consumer right or remedy that cannot legally be waived. See our Returns & Cancellations Policy for more detail.
7. Shipping and pickup
Shipping charges, when required, are confirmed before payment. The customer is responsible for providing a complete and accurate delivery address. Risk associated with a carrier delay, loss, or damage will be handled according to the selected carrier service and the circumstances of the shipment. See our Shipping & Pickup Policy.
8. Files and privacy
For uploaded print orders, CKG² Industries stores the original customer upload and the selected production file privately for up to 90 days to support review and manufacturing. Files may be deleted sooner where appropriate or after the retention period. Quote and order records may be retained longer for business, accounting, customer-service, fraud-prevention, or legal purposes. See our Privacy Policy.
9. Liability
To the extent permitted by law, CKG² Industries is not responsible for indirect, incidental, special, or consequential loss arising from a product or service. Where liability cannot lawfully be excluded, any limitation applies only to the extent permitted by applicable law.
10. Governing law
These Terms are governed by the laws of British Columbia and the applicable federal laws of Canada, subject to any mandatory consumer rights or jurisdiction rules that apply.
11. Contact
Questions about an order or these Terms can be sent through the CKG² Industries contact page.
